At Campus Gifts, we’re committed to making your gift-giving experience as thoughtful and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.
Our Products
What types of gifts do you specialise in?
We carefully curate thoughtful gifts including scented candles, hand-painted ornaments, personalised mugs, premium water bottles, and beautiful storage tins – perfect for creating lasting memories.
Are your candles and fragile items packaged securely?
Absolutely! Every fragile item like our glass candle holders and ceramic ornaments undergoes special hand-wrapping and quality checks before dispatch to ensure safe arrival.
Do you offer personalisation services?
Yes! Many of our products like flasks, photo frames, and mugs can be personalised with engravings or messages. Please allow 1-2 extra working days for these special touches.
Ordering & Delivery
How long does processing take before my order ships?
We take 1-2 working days to carefully prepare each order with quality checks and special packaging. During peak seasons like Christmas, please allow an extra day.
What delivery options do you offer?
We provide two thoughtful delivery services:
– Standard Shipping (£12.95): 10-15 days via DHL/FedEx with tracking (ideal for fragile items)
– Free Shipping: 15-25 days via EMS for orders over £50 (perfect for multiple gifts)
– Standard Shipping (£12.95): 10-15 days via DHL/FedEx with tracking (ideal for fragile items)
– Free Shipping: 15-25 days via EMS for orders over £50 (perfect for multiple gifts)
Which countries do you ship to?
We deliver worldwide with our global network, except some Asian regions and remote areas. All international shipments include proper customs documentation.
Who pays for import duties?
Any applicable customs fees are the responsibility of the recipient, as these vary by country and are beyond our control.
Returns & Exchanges
What’s your return policy?
We offer a 15-day happiness guarantee from receipt date. This gives time to test products like colour-changing mugs or experience candle fragrances fully.
How do I return an item?
Simply email [email protected] with your order details. Return shipping costs are yours unless the item is faulty.
Can I return personalised gifts?
Personalised items can only be returned if faulty, as they’re made specifically to your requirements.
Payments & Accounts
What payment methods do you accept?
We accept Visa, Mastercard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and you can also checkout securely via PayPal.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for future thoughtful gifts.
Still Have Questions?
Our caring team at [email protected] is always happy to help you create meaningful gift deliveries. We’re located at 56 Monaghan St, Newry, GB CH3E 5HA and respond to all inquiries within 24 hours.