Welcome to Campus Gifts! These Terms and Conditions outline the rules and regulations for using our website and purchasing our thoughtfully curated gifts. By accessing www.campusgiftshop.com, you agree to these terms in full.

Our goal is to make gift-giving as delightful as receiving. Please read these terms carefully before placing your order. If you have any questions, our caring customer service team is always happy to help at [email protected].

1. Our Shop & Products

Campus Gifts specialises in carefully selected gift items including:

  • Hand-poured scented candles and fragrances to brighten any space
  • Personalised mugs perfect for celebrating achievements
  • Thoughtful ornaments and trinkets for meaningful gifting
  • Practical yet stylish tins, storage solutions, and drinkware
  • New seasonal arrivals in our “New In” collection

Product Descriptions

We take great care to ensure our product descriptions and images are accurate. However, slight variations may occur in:

  • Colour representation due to monitor differences
  • Texture or finish of handmade items
  • Scent profiles of natural candle fragrances

2. Ordering Process

Placing an Order

When you place an order with us, you’re agreeing to:

  • Provide accurate and complete delivery information
  • Use a valid payment method you’re authorised to use
  • Pay all applicable charges including shipping and taxes

Order Confirmation

After placing your order, you’ll receive:

  1. An immediate email acknowledgement
  2. A follow-up confirmation when we begin processing (within 1-2 business days)
  3. Shipping notification with tracking details when dispatched

3. Payment Terms

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Important Payment Notes:

  • Your card will be charged when we confirm your order
  • We never store your full payment details on our servers
  • Currency is displayed in GBP (£) for all transactions
  • Customs/duties are the responsibility of international customers

4. Shipping & Delivery

We carefully wrap each order with the same attention we’d give our own gifts. Our shipping options include:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Please note we cannot ship to certain remote areas and parts of Asia. Delivery times are estimates and not guarantees – seasonal peaks and customs processing may cause delays beyond our control.

5. Returns & Exchanges

We want you to be completely happy with your Campus Gifts purchase.

Our Returns Policy

  • 15-day return window from delivery date
  • Items must be in original condition with packaging
  • Return shipping is at customer’s expense (unless our error)
  • Refunds processed within 5 business days of receipt

Non-Returnable Items

Due to their personal nature, these cannot be returned unless defective:

  • All personalised products (engraved mugs, custom ornaments)
  • Opened candle and fragrance products
  • Final sale items marked as such

Exchange Process

To exchange an item:

  1. Follow standard return process
  2. Include a note specifying desired exchange item
  3. You’ll be responsible for any price difference and additional shipping

6. User Responsibilities

When using our website and services, you agree to:

  • Provide truthful and current information
  • Not use our products for any unlawful purpose
  • Respect all intellectual property rights
  • Use the website only for legitimate purchases
  • Not attempt to circumvent our security measures

7. Intellectual Property

All content on our website including:

  • Product designs and descriptions
  • Photography and graphics
  • Brand names and logos

are the property of Campus Gifts or our suppliers and are protected by copyright laws. Unauthorised use is strictly prohibited.

8. Liability Limitations

While we take every care with our products, Campus Gifts shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or opportunity
  • Events beyond our reasonable control
  • Incorrect use or care of products

Our total liability to you shall never exceed the purchase price of the products in question.

9. Privacy & Data Protection

We handle your personal information with care. Please see our separate Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website, and we’ll notify you of significant changes affecting your rights.

12. Contact Us

For any questions about these Terms and Conditions:

Campus Gifts Customer Care
Email: [email protected]
Postal Address: 56 Monaghan St, Newry, GB CH3E 5HA